The hotline for all questions regarding medical issues and health is available at the telephone number 0800 7239351 from 7am to 10pm every day, including weekends and holidays. All you need is your BKK Card, so that you can give your insurance number. Calling the number is free of charge.
Sometimes it is important to get medical information quickly and easily. Sometimes you want information on healthy nutrition or a certain type of sport, or details on medication or symptoms of illnesses – without waiting a long time for an appointment or having to wait in a waiting room. Sometimes you also need a second medical opinion.
The BKK healthline provides you with contact to around 25 specialist doctors from various disciplines, as well as qualified dieticians, pharmacists, pharmaceutical assistants, (specialist) nurses and medical secretaries. This means that calls can be correctly classified and forwarded onto the right contact person. The staff at the BKK healthline are expertly trained, and almost all of the doctors also work in practices or hospitals.
Our experts can tell you about suitable doctors, specialists and hospitals in your area, as well as centers for outpatient care services, nursing homes, physiotherapists, therapists and self-help groups.
As a policyholder with BKK PwC, our expert team can provide you with information on matters concerning prevention and symptoms of over 800 illnesses. You get explanations regarding medical facts, cures, medicines and information leaflets as well as vaccinations for foreign travel. The service center also has the facilities to research rare illnesses for you.
You should be able to make important decisions regarding your health as independently and confidently as possible. The experts at our service center will be happy to explain doctors’ diagnoses and help you find other treatment options.
The BKK heathline is a service offered by BKK PwC. You can expect the same quality that you have become used to with our other services. We set strict specifications and high standards when selecting our team of qualified advising experts.
Our health experts can also help you in making an appointment. We know that having to wait a long time for a planned examination or treatment can be nerve-racking. But you don’t have to put up with appointments that are weeks or months away. We are here to help.
You can reach the BKK PwC healthline at the telephone number 0800 7239351 from 7am to 10pm every day, including weekends and holidays. All you need is your BKK Card, so that you can give your insurance number. Calling the number is free of charge for you.
A word on data protection:
Your details are kept for various reasons: For example, BKK keeps your personal data, such as your name, address or insurance number, exclusively for invoicing purposes. All other details are stored separate from your data - in anonymous form - and are for purely statistical purposes.
© 2018 BKK PricewaterhouseCoopers 22. Januar 2018